Dear Kumiko,
I am writing to you briefly to share with you a very good experience I had dealing with one of your branch managers, Tony.
There was a small incident with the courier company JTB uses to deliver rail passes to our stores: my customer’s tickets were lost by Toll and they were nowhere to be found. Tony went above and beyond to solve this issue quickly and promptly, with impeccable professionalism and work ethic. His actions speak very highly of JTB as a company, and I will make sure to continue to book my Japan customers through you.
Should you have any questions or comments about this, please do not hesitate in contacting me.
Warm regards from a very happy travel agent,
Bruno
Mar. 2016
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