What our customers have said:

Excellent trip with no hiccups

Hi Olivia

Returned a week ago as scheduled from the Japan trip. Thank you from the four of us for your organising, all arrangements made were good, no hiccups , the location of the Century Southern Tower Hotel at Shinjuku was sensational. Rail trips were excellent, Shinkansen to Hakodate was very luxurious/impressive & the Limited Express from Hakodate to Sapporo gave a great opportunity to observe the coastline.

Graeme.

June 2018

Perfect!

Hi Carly,


Feedback from my clients was tour guides excellent, tours fantastic, food incredible…..all arrangements were perfect.

 

Thank you very much,
Biba

Appreciate your product knowledge and care you took

Hi Chris

 

Just wanted to take a moment to say “thank you” for all your help and guidance with this recent booking. The clients had a most amazing time!  They loved all the accom – especially the Kanazawa property you recommended: Hakuchoro Hotel Sanruku.  Note about Naoshima: they said they’d stay on the island next time, instead of visiting as a day trip from Okayama due to insufficient time. All tours were excellent. Everything else worked perfectly. Once again, thank you Chris, it was wonderful to work with you on this file and I really appreciated your product knowledge and the care you took with the arrangements.

Best regards

Janet

June 2018

Massive Thank you!!!

Hi Bethany,

MASSIVE THANK YOU !!!👍

from the whole group they said everything was perfect and loved all the accomodation, tours and the fact that when it says 8minutes walk from the hotel to station that is exactly what it was.

I am so thrilled to hear how much the guides and transfer companies went out of their way fro my very important customers. They even said that the transfer lady who took them from the ship to the train station waited with them for two hours until the train arrived and looked after their luggage whilst they went to get coffee. Please send on a special thank you to this driver.

Absolutely everything was perfect Mt Fuji even came out for them (second time around as they missed it on the first time they passed it)

Thank you for all your help!!!!!!

Kind Regards

Vanessa

June 2018

Will be definitely contacting you again

Hello Miyuki,

 

I am sorry it had taken us so long to contact you. Our family wishes to say thank you for your wonderful assistance with our family holiday to Japan in December 2017. 

We had a wonderful 3 week holiday in Japan travelling from  Myoko to Osaka, Kyoto and finally Tokyo. 

 

We had a wonderful time in Japan and enjoyed Christmas with my brother and sister in law, as well as my parents.

 

Tour organisation of our Japan rail passes, Ghibli Museum, Disneysea and Universal Studio passes made our holiday easy to navigate, and we have have recommended you personally to several friends also travelling to Japan.

 

The Ghibli museum and Universal studios Wizarding World if Harry Potter we’re favourites with our family. 

 

We would like your managers to know how much your assistance and knowledge were appreciated. We would like you to send this email to your managers so that your assistance is acknowledged. 

 

When we travel to Japan again we will definately be contacting you for assistance and have recommended you personally to friends.

 

We look forward to further holidays in Japan and to visiting my brother in Myoko again.

 

Kind Regards,

 

Elaine

May 2018

Careful and thoughtful organisataion

Dear Ayumi,

 

We had a wonderful holiday , all due to your careful and thoughtful organisation of the trip.

Japan is so clean and full of history.

Thank you again and hope to be able to visit other parts of the country in the future, with JTB of course.

 

Cheers,

Lean

May 2018

Had a wonderful time

Hi Olivia

 

Back from Japan today. We had a wonderful time and the 3 day tour was fantastic. Thanks very much for all your help with organising.

 

Kind regards

 

Karen

May 2018

The Best Holiday we have ever had!

To JTB Sunrise Tours, Japan Airlines and the Japanese Community, and all the staff at the Hotels.

This is an open letter from my Wife and myself to thank each and every one who made our visit to Japan the BEST Holiday we have ever had.

It all started with JAL when we flew over and we had no inflight entertainment for the 10hour flight, it was not much of an issue and all credit to JAL as they offered us a positive outcome when we returned from Tokyo back to Sydney. The professionalism and politeness of the JAL staff, both on the ground and the flight crews was exceptional and is a credit to the Airline and a great representation of the people of Japan.
Our Tour guides for the tours we did were exceptional, particularly Atsushi who did our 1 Day Tour of Tokyo on the 2nd April. He was informative, patient, answered all our questions with politeness and he even sang, which was a great treat for all of us on the bus. We would also like to Thank Yoshihisa Odaka who was our Guide for our ½ day Electric Bike Tour around Tokyo, and the best Tour we did while in Japan. Yoshi was so good and so informative, that we had the best time riding around Tokyo on bikes seeing things from a different prospective than we would otherwise get. He showed us some fascinating sites, he had some remarkable stories to tell and was an absolute pleasure to have as our guide. I had so much fun doing this tour that I will be recommending it to all my friends if they travel to Japan.

While in Japan we stayed at the following Hotels and found them to be excellent and the service provided also excellent.

• JR Kyushu Hotel Blossom Shinjuku
• Red Roof Plus Osaka Namba
• Hotel Sunroute Plaza Shinjuku

We visited the following places while visiting Japan:

Tokyo – Ginza District, Shibuya, Ueno Park & Zoo, Mt. Fuji, Hakone, Samurai Museum, Shinjuku Gyoen National Garden, and generally explored around where we were staying.

Osaka – The Floating Garden, Kyoto, Hiroshima & Miyajima, Fushimi Inari Shrine, Sake Tasting Tour, Osaka Castle, Tower Knives (my favourite shop!!)

The Green Car JR Rail passes we purchased were a very good idea and we used them extensively on our travels around Japan. ALL the JR staff were fantastic when we needed support to find directions to places and the platforms to get there, Australia could learn a thing or two about how to run an effective rail network. We stayed near Shinjuku station and the sheer size of it and the volume of people it handles each day is awesome!!

At all the places we visited, the people were friendly, helpful and willing to help even though we speak NO Japanese. The communication barrier was not that hard to overcome as the people of Japan have a willingness to help us silly Tourists.

This trip to Japan was a major Bucket List item for me and with all the activities we participated and all the places we visited, I have nearly completed my list. This holiday is one I will remember for the rest of my life because it was as close to perfect as you could get and that can only happen when all things work in harmony, and Japan showed me that this is possible and can be achieved in our daily lives.

We are deeply and humbly thankful to all the people who made this trip a TRIP OF A LIFETIME, and one we will never forget.

Our Deepest and sincere thanks
Dale & Sheree

May 2018

JTB, great resource

Hi Marie

JTB was a great resource. The knowledge and simplicity of booking the packages for a school trip was amazing. I was assigned Marie as a consultant and she was very professional, prompt in responses and full of advice and knowledge. I love that the package was so flawlessly put together, and that we could easily include add on for extra activities. I also liked how contact was easily made with JTB offices both in Australia as well as Japan. I highly recommend JTB’s service and packages, should you be looking for an efficient, cost effective and easily contactable agency.

Kind regards,
Samantha

May 2018

Everything was great.

Hi Joshua

We are home from our week in Tokyo following our cruise to Japan.

Everything was great and thanks for your assistance. Trains system took a little time to get used to but with the Suica card handy we were able to go forward with confidence after a day.
The 2 day excursions were quite good although Pat had trouble with the stairs at the Nikko Heritage site.
Also the Grand Prince New was good particularly it’s closeness to Shinagawa railway station.
Thanks again for organising our end of cruise stay and we would gladly recommend you and JTB to our friends.
 

Jim

May 2018

You go above and beyond!

Hi Chris,

You do go above and beyond! Do you ever do just the standard or do you always deliver excellence – Yes, you do always wow me!
You do always deliver extraordinary service and attention and I am very grateful. Thank you very much!

Have a lovely weekend.

Thank you so much again for sending me this quote so efficiently.

Regards,

Koyomi

All guies were impressive!

Hi Sunrise tours / JTB teams,

I just wanted to write to say a quick “thank you” for helping make my recent trip to Japan absolutely wonderful.

I booked several tours.   The tours all went smoothly. Each and every tour guide was professional, informative, organised and yet personable. Each guide was impressive!

In particular I would really like to recognise Yuki from Osaka 1-Day Bus Tour and Kyoto 1-Day Tour From Osaka with Lunch – Yuki was particularly knowledgable and had a fantastic sense of humour – each tour with Yuki went very quickly because Yuki made the tours so enjoyable! As a result I hope this quick email can be provided to her boss as a way of recognising Yuki’s work. On a personal level I would like to say “thank you” for the great tours and service provided!

Kind regards,
Shannon

April 2018

You and JTB are extremely easy to work with

Hi Olivia,

We returned back from Japan all safe and sound and our students had a terrific time. As always thank you so much for your assistance with booking our trip. Your efforts to help us have been amazing and we thank you lots for what you have done for us. You and JTB are extremely easy to work with which makes it so much easier for me to organize our trip. Thank you once again.

Kind regards,

Travis.

We had an amazing time!

Hi Olivia,

We are back and reality is sadly setting in. I just wanted to thank you for the work you did for us both before and during the trip, we both had an amazing time and I think it worked out perfectly! (Hayley would agree other than that one hotel)

So thankyou for your good work, we wish you all the best!

Kind regards,

Murray

April 2018

We loved every second.

Miyuki,

We are back now after an amazing trip. We loved every second and it proceeded without any hiccups. We loved the country and the calmness of its people and the charm of its culture.

Regards Michael

February 2018