What our customers have said:

It was everything and more than we had expected

Dear Ayumi
Where to start! Japan is such a beautiful country and the Japanese people are so warm, polite, courteous & helpful. Carl & I are so very impressed. We had a wonderful experience in Japan & it was everything and more than we had expected. 
Our tour guide was lovely Noriko Miamoto and we also had Minji Moon who had been sent by JTB who was also extremely helpful & a delight.  Our accommodation for the most part was lovely & getting around Japan is so efficient. We experienced a beautiful Cherry Blossom season and for that I’m so grateful. We had sunshine, rain & even snow throughout our tour. 
We enjoyed all that we saw and Discover Japan certainly shows you Japans cities and countryside which we really enjoyed the diversity. 
My only feedback for future tours would be perhaps some optional extras such as, Sake brewery in Tokyo, Sumo wrestling match season permitting, maybe a Geisha night tour in Kyoto and perhaps learning more about the history of the Samurai swords that Japan are so well known for. 
I know it’s difficult to have a perfect tour with just the right mix of destinations however maybe a few less Temples as towards the end of tour you become less interested in them and are looking for something different an example would be the Tea Ceremony, everyone really enjoyed this.
We loved working with you in planning our trip and you were an absolute delight to deal with, all of our connections went so smoothly, so thank you once again. 
Carl & I won’t hesitate in recommending JTB in the future to any friends and family  & the amount of people on the tour was just the right number. 
Thank you again for your help in organizing our stay in Japan, we thoroughly enjoyed our time in your incredible country.
Warm regards Christina & Carl  “

April 2017

Everything was perfect

Dear Miyuki-san,

Just home and wanted to thank you for all the JTB arrangements everything went perfectly.

We drove all around western and Central Honshu and saw so many beautiful things. The Moss garden was amazing and so was the cherry blossoms especially beautiful in Kanazawa.

In Kanazawa we went to a Tea House and saw a Geisha Show, see this website …


We are already making plans return Japan for next Autumn colours.

Once again thanks for your help.


Kind regards


April 2017

I highly recommend the 13day Discover Japan tour

I highly recommend the 13day Discover Japan tour. It provides you with insights into Japanese culture and history and experiences from both traditional and modern Japanese life. Excellent destinations and informative and very helpful guides. Loved it and would love to visit again! 

April 2017

Discover Japan was an excellent tour

Discover Japan was an excellent tour for sightseeing and cultural experiences. It was great to be able to walk straight into the hotels from the stations.  

A good mix of organised and free time

This tour provides lots of diverse experiences and covers many different geographical areas. A good mix of organised and free time. Oganisation was excellent at every aspect, hotels and tour leader extremely helpful and friendly. 

Absolutely fabulous tour

Well organised, covered most places that you would want to see and friendly group of travelers. Tour guide and assistant were fabulous – very helpful and knowledgeable, caring and friendly. 

April 2017

Fantastic Tour of Japan

Dear Mende,

We had the usual fantastic tour of Japan. Shikoku was well worth a visit and
the JR Hotel St. Clement in Takamatsu was excellent.
Despite the late cherry blossom season, we even managed to find some cherry
blossom in our last day in Kyoto. Fortunately the lack of blossom did not
really matter to us as we have been there in the height of the season
The food, as always was hard to resist.
While time is passing rapidly for us, we would still like to go to Japan

Thank you for all your help.



Dear Koyomi,

We wish to say arigatogozaimasu as we are having a wonderful Japan Trip.

Your hotels have all been superb and we appreciated your choices.

A highlight was the Maiko Dinner in Kyoto.

Currently in Hiroshima with full Cherry Blossoms everywhere.

Regards  Glenn and Heather

Great help!

Thanks so much Kareem.

You have been a great help throughout organising this trip.



Sell JAPAN with confidence in JTB!

Hey Mat,

All Paid!!
Thanks again so much for all your help with this one – you made it super easy for me considering I was stressing bullets that I leave in a week and hadn’t organised anything!

I’m super excited to go and learn about Japan so I can come home and sell it with confidence – with confidence in JTB as well!

If there is anything else that you need from me, just let me know :)


April 2017

Absolute pleasure dealing with Beth

Dear Clement

I wanted to send a quick e-mail, to relay what an absolute pleasure it has been dealing with Beth Clarke.

She has recently assisted me with a reservation and I have found her to offer exceptional service. She has been so helpful and so prompt with everything I have requested. She has made a very rushed reservation (that I was panicking about) smooth and easy.

I wanted to send this message because I feel too often people are quick to complain but when someone deserves praise for excellent service and does a great job – no one comments.

I tried a few suppliers for this reservation, but Beth was so great that I didn’t even consider dealing with the others after her great upfront service.

I will certainly be using JTB again after seeing what great service levels I receive. A huge thank you to Beth, she is a huge asset to your company.

Have a lovely day!

Kind Regards

March 2017

I will be recommending JTB

Hi Koyomi,  

Just letting you know that I have picked up the rail pass’s. Thankyou so much for your help and excellent customer service. I will be recommending JTB Australia to my friends and family. 




March 2017

Great Service, Madalyn!


I wanted to send an email to let you know how much I appreciate the great service I have received from Madalyn McCandless over the last few months. I have made two bookings with her this year and have been liaising with her over the emails to make additions and changes. One client was particularly difficult adding and removing the same elements from the package multiple times.
Madalyn has always given me prompt and efficient service and nothing seemed to be too much trouble. It has all been such a smooth process and I appreciate her great service immensely and wanted to let you know you have a great asset there.

Thanks again.


March 2017

Amazing Tomamu

Hi Miyuki

I had an amazing time again at Tomamu. Thanks so much for an amazing trip
– the upgrade to the risonare towers was awesome.

Could you let me know what deals you have available for next year because I would consider going again.


Thank you! Had a wonderful time in Japan.

Dear Minji,

I am writing to let you know I had a wonderful time in Japan. I am very grateful to you and your colleagues at JTB for arranging my trip in less than 48-hours!
By helping me check in on line – the process was quick at the airport and I only had one query regarding my passport due to expire soon.

Travelling from Tokyo by Shinkansen then bus to Hakuba is the best and quickest way to get there (3-hrs with good connections). The snow was great – but I could not ski x2 days as they closed the mountain due to the wind. I used my 5-day JR pass to go to Matsumoto to see the castle. There are free community bicycles – a great way to get around.

The Royal Hakuba Hotel is well positioned. Whilst the rooms need updating, they are very big and the windows allow for a great view of the mountains. I loved their outdoor Onsen!
The food was EXCELLENT and I was surprised there was so much included in my package. I had sushi, sashimi, and a variety of shabu-shabu every night – almost too much!
Kyoshi-san is the guest relations person and speaks good English. He and the other staff did everything possible to make theirs guest stay enjoyable -4-star ****

Thank you very much

March 2017