What our customers have said:

All guies were impressive!

Hi Sunrise tours / JTB teams,

I just wanted to write to say a quick “thank you” for helping make my recent trip to Japan absolutely wonderful.

I booked several tours.   The tours all went smoothly. Each and every tour guide was professional, informative, organised and yet personable. Each guide was impressive!

In particular I would really like to recognise Yuki from Osaka 1-Day Bus Tour and Kyoto 1-Day Tour From Osaka with Lunch – Yuki was particularly knowledgable and had a fantastic sense of humour – each tour with Yuki went very quickly because Yuki made the tours so enjoyable! As a result I hope this quick email can be provided to her boss as a way of recognising Yuki’s work. On a personal level I would like to say “thank you” for the great tours and service provided!

Kind regards,

April 2018

You and JTB are extremely easy to work with

Hi Olivia,

We returned back from Japan all safe and sound and our students had a terrific time. As always thank you so much for your assistance with booking our trip. Your efforts to help us have been amazing and we thank you lots for what you have done for us. You and JTB are extremely easy to work with which makes it so much easier for me to organize our trip. Thank you once again.

Kind regards,


We had an amazing time!

Hi Olivia,

We are back and reality is sadly setting in. I just wanted to thank you for the work you did for us both before and during the trip, we both had an amazing time and I think it worked out perfectly! (Hayley would agree other than that one hotel)

So thankyou for your good work, we wish you all the best!

Kind regards,


April 2018

We loved every second.


We are back now after an amazing trip. We loved every second and it proceeded without any hiccups. We loved the country and the calmness of its people and the charm of its culture.

Regards Michael

February 2018

Sumo was great (and it was the final!)

Hi Olivia,
Thank you so much, we absolutely loved Japan and thanks for organising everything for us.

The last official day at the Sumo wrestling was great (it was the final), there was some confusion with Sunrise Tours, we ended up joining another tour, but it all worked out fine.

We will definitively go back and will recommend JTB to our networks.


Looking forward to working with you again

Dear Olivia,

We came back from Japan late Sunday night, after all went well.

Thank you for your assistance during the process of our planning.

Looking forward to working with you again in the near future.


Had a great trip

Hi Miyuki,

I just wanted to let you know we had a great trip and to say thanks for your working in putting it together.

How helpful you are!

Thanks so much Fiona. Can I just mention how helpful and efficient you all are at JTB, it’s the first time I’ve used you and I’m really impressed thanks so much.


traditional Japanese Hotel near Mount Fuji

Hi Suzuka

As Discussed over the telephone I advise that the English speaking tour guides provided by 

JBT for eight days from Tokyo to Hiroshima were par EXCELLENT, in particular tour 

Guide ” Shima” was FABULAS.I thoroughly enjoyed Meals provided at various locations

including a  Traditional  Japanese dinner  in traditional Japanese Hotel near Mount Fuji.

Last but not the least services provided by yourself and your team in making the Tour booking,

Travel Insurance and Airline bookings were Efficient and very helpful.


Thanking You,


November 2017

OMG Japan was amazing!

Hi Georgia,

OMG Japan was amazing! Sorry I didn’t respond earlier, I just got back from my trip last Sunday and have been playing catch up since.

But the tour that you booked for us and Disneyland were fab! It was such a cool experience.

Thank you so much for all your help on this booking, you have been amazing. If I get any Japan enquiries, I will definitely be shooting you an email or calling you :)



November 2017

They had a ball!

Hi Clement,

Just some feedback from my clients who have recently returned from Japan.

They had a ball!!! Everything worked really well, and they loved it all. The Gracery was fantastic, great location. MyStays in Kanazawa was brilliant – huge rooms and easy access.

The only negative feedback that they had was that the Abant in Shizuoka wasn’t a good property – mouldy and smelly.

The rest were fantastic!!

So, thanks for all your help.



Kind regards,


November 2017

The experience we will never forget.

Hi Minji/Joshua,

Maureen and I returned to Sydney this morning following our trip to Japan and Seoul.

Although we completed a feedback survey following to completion of the tour we just wanted to say a huge thank you to both of you for the role you both played in making our tour Japanese/Seoul travel experience one we will never forget.

Minji everything you promised us happened exactly the way you said it would and met all of our expectations and more. Your contribution in making this trip so wonderful  was enormous and we cannot thank you enough for your efforts.

We will certainly come back to you in the future when planning further travel.

Josh your presence on the tour and the lengths you went to  make us and for that matter everyone on the tour  feel at ease ,safe and special  cannot be complimented enough. We so enjoyed touring  with you and really loved the way you expressed your passion not only for what   Japan has to offer  but also by going the extra yards to ensure that everyone got the full benefits that the tour had to offer.

Minji and Josh,  JTB Travel are so lucky to have people like you in their employ.


Thanks again.

Warm regards,

Ray and Maureen

November 2017

Successful and enjoyable

Good morning Olivia

just wanted to let you know we had a very successful and enjoyable trip to Japan, and to say thanks for everything you organised for us. Hotels were very good and extremely convenient to stations, and the Japan Rail pass was a real bonus, making travel very easy.






November 2017

Very happy with the service I received.

Hey Guys,

This is a compliment email as I was in yesterday ( JTB Melb office) and was very happy with the service I received.

I didn’t get the name of the lady that served me but she was fantastic to deal with and very knowledgeable in all of the products that I enquired and purchased.  Keep up the great work and thank you for the great service, this is why I always come back to you guys.  I thought I would send an email to pass on the positive experience and great report on your representatives efforts.

Thank you so much,


October 2017

Truly wonderful and couldn’t fault anything!

Dear Clem

it was truly wonderful! We should have stayed longer!

I took lots of photos, of the dinner we ate (and one of the breakfast). The staff couldn’t do enough to please us. There were 2 spas, unfortunately we only found one of them as it was dark and we got lost. They offered to drive us there but Michael did not want to bother them.

The Meditation Spa was really good. The outdoor spa was the one we couldn’t find (would you believe) and we ran out of time. The room’s bath was wonderful (traditional bath) and the suggestion you made that we go to the second floor was brilliant. It made a huge difference!

Aesthetically the room, scenery and surroundings were really pleasing. They took a lot of care with the aesthetics. Michael was really happy with the heated floor and the double windows. The colourful turning trees (shades of red and orange) also added to the aesthetics.

The food was prepared with great attention to detail and presentation. I kept a copy of the menu (standard one) and also my one, which I will email you when I get home.

The miso is one of the specialties of the region (they pointed this out) as well as well as their apples. The tofu was really creamy and delicious (I only had a tiny bit). It was a local tofu and very rich – yum. The nut ice cream (for Michael) and sorbet for me were both also special. Michael was most impressed with the grilled salmon for breakfast. Really well prepared, Michael says.

The hoji cha and and the traditional whisked green tea were both also just right. Attention was given to the matching of food and the drinks with them.

The breakfast was worth the extra 8,000 (approx) yen – for 2 of us.

To summarise, it was wonderful!!!! Neither Michael nor I could fault anything!!!

We are both really grateful that you found and suggested this place for us!

I hope we can go back there again!

It really delivered on this idea of a retreat from ordinary life. A place to stop and reflect. Not even the rain could take away from the atmosphere (umbrellas were provided).

Thank you again from both of us!!!!

I will be in touch soon with photos (on a CD) and the menus etc from the Hoshinoya Karuizawa.

best wishes


October 2017