What our customers have said:

We are very excited

Good evening Ms Miyuki,

I just wanted to thank you on behalf of my family for helping us organise our trip to Japan. We are very excited and am eager to experience something unique and different. Thank you for answering all my queries and providing us with essential information,

Thank you and warm regards,

Brandon

June 2017

A great trip!

A great trip and very well organised. Giving us a great oversight of Japan!

June 2017

Japan is a wonderful country!

Japan is a wonderful country. Our guide was knowledgeable and very easy to get along with. He catered for everyone’s individual needs. Very highly recommended. 

What a pleasure to travel by train

What a pleasure to travel by train with plenty of legroom and ease of getting on and off. Having a tour guide and travelling in a small group ensured that any concerns or queries were promptly attended to. Spring temperatures were warm and pleasant. The amount of walking was not strenuous and the overall pace of the tour was relaxing. 

Will recommend to any friends to come and see you

Dear Olivia,

I have been meaning to write to you for ages since we got back but one thing and another has delayed me…

Pat and I would like to say a huge thank you for our trip to Japan!  It was absolutely great and the itinerary you prepared worked wonderfully (thank you also for clarifying for us the extra night in Okayama so quickly).

The Keio Plaza Hotel in Tokyo was great, lovely staff and our room each time was fantastic.  It was a great way to start and end our trip, and we enjoyed being in Shinjuku (once we got used to the station – wow).  Kanazawa was charming and we loved the Kenruoken Garden (hope I’m not mixing it up with the other stunning one in Okayama).  We loved Takayama and really enjoyed the Green Hotel, our first onsen experience.  A real surprise was Okayama.  Considering we mainly went there for its proximity to Naoshima Island, we both found it a relevation.  Lovely sized city, with great castle and beautiful garden and we had some fab meals there.  I loved the Grand Via Hotel there – I could see the shinkansen terminal and tram terminus from our (large) room!  It was a great suggestion of yours to stay there and not on Naoshima (though I did enjoy visiting it and found a funky rockabilly diner there, recommended by one of my workmates – who knew?).

As for Miyajima Island, we LOVED it and the Kinukoya Hotel was superb.  The food was unbelievable there and again, the onsen experience was just fantastic.  We managed to fend off the deer, and could see the floating Tori gate from our room.  Awesome.  The Hiroshima Museum was sobering but fascinating, when we took our day trip there.

Osaka was fun and we ate some great food there and saw some of the best cherry (and plum) blossom of our trip near the Castle, which was also excellent.

We loved travelling by train, especially the mighty shinkansen, and we also loved the Kyoto Railway Museum.  I almost forgot: Kyoto was totally beautiful and a highlight was the Fox temple, the Philosopher’s Path (almost obscured by crowds :)) and of course, the number of local women wearing stunning kimonos.

We definitely want to go back at some stage, but again, thank you so much for such a wonderful introduction; we will most definitely recommend to any friends thinking of going to come and see you.

Very best wishes,

Alison and Pat

June 2017

Everything went real well

Dear Mende

We just came back from Tokyo,

Thank you very much for arranging our trip.

Everything went real well the hotels were booked in good places close to trains

Shopping centres & restaurants.

Thank you again for your good services

Kind regards Annie

June 2017

You did an amazing job for us.

Hi Sue.

Apologies for the delay in getting back to you.  It is Mary-Ellen and It was my job to contact you about our trip. 

I didn’t think that John would give enough superlatives.

Yes.  We had an amazing time.  You did an outstanding job on giving us an itinerary that met all our requests.

The timing from us was co-incidental but it was brilliant.  The blossoms were magnificent. We hit peak blossom in Tokyo.  And scored the fantastic Spring Festival in Takayama.

The hotels were a fabulous mix of luxury and interest from the old Kananaya Hotel in Nikko to the awesome Benesse House.  The hotels in Hakone, Takayama and Kurashiki are all worthy of special mention.  Did not wish to leave Gora Hanougi. 

You put us in excellent locations, close to the points of our interest.  Kurashiki was delightful and allowed us to visit the fabulous garden in Okayama.  It was a lovely wind down as well.

We ate in a wide range of places from street food to high end at Hakone – that was fabulous.

We saw magnificent gardens, palaces, shrines of all size.  We visited art galleries and museums and we walked and walked and walked.

You did an amazing tour for us.  We loved the trains and the sometimes comical interactions to ascertain platforms and times.  We missed a couple of connections but our longest wait was an hour.  That is Japan.  Absolutely fell in love with Japan.  The cleanliness, the order and the courtesy.  The Japanese must think we are gorillas by comparison.

So to finish.  Many many thanks.  We highly recommend the itinerary you put together for us and will are guaranteed to ask you to plan our next trip.  (Not for a couple of years though!)

Very best wishes

Mary-Ellen and John

May 2017

You always do such a fantastic job.

Hi Chris,

All set to go.    Full payment!  Yahoo!

Now I’m not at work till Thursday so I will have to organise the Swipe of the card

then wait till we have funds then can pay you in full.    Response from client below.

I have to agree with him regarding how you have handled this booking Chris…..you have done a fantastic job, getting this all confirmed & back to me within a very speedy time frame & in such a professional manner.  I will keep you updated as to progress with payment etc.

“The bedding will be three king beds if available or one king two doubles is also fine. 
I am happy for the full payment to be made now if possible. 
You are most welcome you always do such a fantastic job.”

Cheers

Jennifer

 

May 2017

No hesitation in recommending JTB

Good morning Kate.  We’ve returned from our visit to Japan and would like to pass on our thanks to you and the Sunrise tour people for such a great tour.  The staff were very friendly and professional.  We were met at every bus/train change and the trip was totally stress free.  The guides were very knowledgeable and provided interesting information.

I’d have no hesitation in recommending JTB and Sunrise tours to friends and family should they be travelling to Japan at sometime.

Kind regards Maggie and John. 

May 2017

Help us again next year!

Hi Olivia, hoping you’re well. Our trip went well on the whole and the kids had a great time. I just want to say thank you for all your work on the trip and for all the help you gave us! Hoping you won’t mind helping us again with the next trip in about a year’s time.

Many thanks again!

Nicole and Caron

May 2017

You made our holiday so easy and smooth

Dear Minji,

Thank you for arranging our trip to Japan.  We had a wonderful time and all your hard work was well worth it as all the accommodation was just terrific and the way you had organized the trains was excellent.  It all fell into place beautifully and we had a very easy time on the trains which we just loved, especially the shinkansen.  We enjoyed all the places we went and were lucky enough to see cherry blossoms almost everywhere.  It was very beautiful and we loved Japan.

Thank you for making our holiday so easy and smooth.

Warm regards,

Harold and Sheryl

May 2017

Special thank you to Antonia

Hi There,

I must write a special letter to recognise and thank JTB and especially Antonia Watson.

I work for Flight Centre Katoomba and each time I have an enquiry for Japan I am happy to recommend JTB to my customers.

Antonia is always prompt with quotes, knowledgable in your product and just a pleasure to deal with.

So well done JTB on your professionalism and wonderful staff.

 

Thanks again,

Rochelle

Such a pleasure to work with you all

Hi Abbey,

Crisis averted! Management have decided to stick with the Qantas flight (YAY!).

Sorry about all the mucking around with this and thank you so much for your quick attention and support – the whole JTB team are always such a pleasure to deal with!

Kind regards,

Jess

May 2017

Couldn’t have asked for better service

Good morning,

I just wanted to let you know that Michael has been helping me over the past couple of months with a Rail Pass booking, that went a little pear shaped when Australia Post didn’t get the tickets to the clients in time (from me, nothing to do with JTB).

Michael helped me arrange a last minute booking for 2 new passes & for the client to pick the tickets up in your Sydney office prior to departure.

Once I got the original Passes back, Michael has arranged the refund really promptly.

Michael, has been so excellent to deal with. Completely understanding, and very efficient with all of his communications.

I could not have asked for better service; he is a credit to JTB & I look forward to making more bookings with Michael & JTB.

Have a great afternoon – Nadia

 

 

I love it

Hi Chris,

Awesome thanks, you’ve been a big help and super efficient I love it, very much appreciated.

Thanks,

Nabila

May 2017