Hi Clem
We are back home after a fantastic trip to Japan and a bus tour of Taiwan. Everything worked exactly as planned. First let us compliment you on the level of accommodation chosen for us. The Nagoya’s “Marriott Associa Hotel”, once we found it, was very up market for our normal level, the Matsumoto “Tokyu Inn” was satisfactory and the Ryoken in Yudanaka was an extremely pleasant experience even though we only stayed at the “Biyu-No-Yado” for only one night, as they had no other guests they closed the Ryoken for maintenance and moved us to other Ryoken where the accommodation and food was just as excellent, unfortunately we never found out the name of this Ryoken as nobody could speak English and only Japanese identification was evident. The Takayama Ryoken “Hotakasu Yamano Iori” was not as spectacular as the other two but more than satisfactory. From there on the Quality of accommodation in Kanazawa, Kyoto, Hiroshima and Osaka was of a great standard.
Your recommendations of sightseeing and transport option were excellent. We did improvise some train travel and incorporated more stops particular a Cherry Blossom stop in Hikone and Himejei. Travel by train was on the whole easy except getting lost in the huge station like Nagoya and the Osaka subway system. On our arrival at the Nagoya Station, it was late evening, we got hopelessly lost and only through numerous enquiries did we found the Marriott hotel. The following day our tour guide, Sumiko Fukami, gave us an orientation tour of the station even though it was not on our itinerary and way past her tour time. This basically set the tone of the whole trip, every time we were lost or looked confused somebody was always ready to help even with the language barrier. A good example I like to recall: we decided to take the train from Yudanaka to Takayama via Nagano, Naoetsu, and Toyama. The Journey through the mountains was fantastic and once we arrived in Naoetsu the conductor from the previous train made sure we were at the right platform and than shepherded us to a warm waiting room and only than did he leave us.
Japan is a country of Temples, Shrines, Castles, Fantastic Landscapes, Cherry blossoms, Beautiful Customs and History. We thank you for giving us the opportunity to experience this extraordinary country and welcoming people.
The shortage of tourists made our trip even more memorable as we were often the only foreigners in restaurants and at sightseeing spots, however the opposite is true for Taiwan which is being over run by main land Chinese whose behaviour of pushing and very loud behaviour is opposite to the more refined Japanese people behaviour.
One note of something you were probably not aware of, the Free Novotel Shuttle bus in Taipei does not operate between midnight and 6:05, we just had to wait for over an hour for the shuttle.
The Taiwan bus tour was well conducted and delivered everything its promised but after our own sightseeing in Japan it came a bit of a shock by the tour leader always pushing and given time limits on sightseeing some times not even enough time to take a decent photo. Such are group tours.
I am starting to ramble on so to close off again we are very glad we did visit Japan and maybe one day in the future we are able to see more of the fascinating country and helpful friendly people.
Thank You Clem and JTB.
Many Regards
Erich & Rebecca
Hi Lily
I have neglected to thank you for a wonderful trip.
Hotels fantastic.
Travel connections very easy.
Japanese people very friendly and assisting.
Snow fantastic. 1.5m deep at the hotel, 3.5m deep on top of the mountain.
Snow Monkey and temple tour excellent.
Hopefully we can go again soon.
Kind Regards
Philip
Hey!
I haven’t once experience black out / food shortage or even train stopped. I have no idea where these incident occurs!? Def not Tokyo.
And I am so glad I wasn’t just doing Tokyo for 2 weeks – gosh! I liked the other city more!
Kyoto was too cool. It’s just the current world and the world in the movies back in the days which as a tourist you wanna see in one go! And the only thing that connects the 2 worlds was 1 bridge across to Gion and back to OPA shopping side.
We made the Welcome to Spring Kiyomizu lighting at night festival! It was sooo pretty!
I will continue to talk to Client about this Japan Holiday of theirs for another few weeks
Liesh
Lily
This just a quick thank you for arranging the trip to Mount Fuji on Thursday 10 March at such late notice (I called you from Sydney airport on March 1 literally just as we were boarding to change the date from the 9th March). We just wanted to let you know that the trip to Mt Fuji was great and we really enjoyed it and will be recommending it to our friends.
It was the last day before the tragic earthquake. We were in Tokyo station (kitchen street) during the earthquake and whilst it was prettry scary we were lucky compared to so many others. I have to say that we were so impressed with and grateful to the Japanese people who helped us and were concerned for our welfare despite their own problems. The way that everyone handled the situation was also very impressive.
We also hope that your family were safe and well
Thank you again Lily
Gary and Michelle
Good morning JTB people
We are now all safely back in Australia and we wish to express our thanks for all the assistance given to us whilst travelling Japan recently. Due to the devastating earthquake and subsequent problems it was necessary for us to change our travel plans.
The service we received from JTB was outstanding- within an hour of cancelling the remainder of our trip to Mt Fuji and Tokyo, JTB guide came to our hotel and assisted us greatly. In consultation with your office and our travel agent in Melbourne all necessary arrangements were made for alternative accommodation and a tour at Hiroshima.
Ms Murai was an excellent guide and we really enjoyed our visit to Shirakawago – complete with lots of snow.
During our trip we have phone calls to JTB, and when alternative arrangements were finalised they forwarded a very detailed fax to our hotel with all the arrangements including train travel that would be required plus location maps – fantastic service.
We would also like to add that Ms Furutani was a wonderful guide at Hiroshima, her knowledge of the area and her friendly manner ensured we had a great day with her. The bus provided and the professional driver added to our enjoyment of the day. We were thrilled with our changed itinerary and the choice of Hiroshima.
There must have been hundreds of travellers in similar positions to ourselves and the volume of work must have been daunting. Everything was handled in such a professional and friendly manner.
We are very, very grateful and thank you all most sincerely. We would appreciate if our thanks could be particularly forwarded to Marie, Ms Murai and Ms Furutani (plus the bus driver).
JTB certainly turned what could have been a worrying time for us trying to find alternative accommodation/tours into a very pleasant and smooth operation.
Our accommodation and tours throughout all our time in Japan was excellent and our tour guides/drivers were freindly, professional and proficient at their jobs – they all certainly knew their area very well and were able to give us a wealth of knowledge. The hotels were of a very high standard and comfortable.
Congratulations on a job well done and sincere thanks to everyone concerned
Ross & Rhonda
Dear Tony and Olivia,
Just wanted to personally thank you for organising the new travel arrangements including a meet and greet at Nagoya Airport.
Without your quick action and understanding of the situation we wouldn’t have been able to have achieved this outcome.
Thanks again.
Kind regards,
Melissa
Hi Melina,
Thanks again for the itinerary and info it was greatly appreciated.
If I could offer one bit of constructive criticism though.
The shuttle system seems to work best from narita-hakuba as our trip home involved shuttle-bus-train-train which as it looks simple on paper with ski gear and luggage (it’s very hard to travel light with ski gear), the trains dont really offer storage for gear as it’s only above head luggage mostly and when it doesnt fit you have to jam it in front of you (we were lucky with bullet train though as there was a spare seat in front of us but I noticed others having to sit in one carriage and leave there other luggage 3 carriages behind unattended). Also the train-train transfer is farely cumbersome too as there is a fair bit of walking involved.
I have travelled a fair bit abroad with backpack and all but you seem to pack differently with ski trips which leads too not walk friendly travel gear.
Reality is that a 5hr shuttle from narita is one journey as opposed to the other and I think it is a smoother transition.
In saying this it has not dejected one bit of my trip and the bullet train was superfun!!!
Thanks again melina and YOU WILL be contacted again.
Greg