Author Archive

Hotels were good except one…..

Tuesday, July 15th, 2014
Hello there, dear Olivia We are back from our trip to Japan, which was absolutely fantastic. I just want to again tell you what a tremendous job you did and how very much we appreciated your help and that of your people in Tokyo. We were incredibly lucky with the weather! It had been pouring with rain in Japan till the day before we arrived, but for the whole three weeks we were there, we had great weather apart from half a day in Hakone. Some feedback so that you can make such trips even better for future clients – – Hotels were good except for Palace Hotel in Hakone. You only have to read the blogs on tripadvisor which sum it up nicely, to send your customers elsewhere. The hotel is indeed right out of the way, and while the rooms are quite nice, the service at dinner was absolutely appalling. Waiters were un-attentive, spent most of their time talking among themselves and ignoring the customers, brought the wrong dishes after a long, long wait, by which time the food was cold. The waiters had no idea about English and the prices were crazy in the main dining room. Please read the blogs on trip advisor. There are lots and lots of good hotels in Hakone, and this hotel was not one of them. The cars provided were bigger than the ones stipulated in your proposal, and were probably more suitable for the job, but they were not very comfortable as the seats were tiny and space was very tight. On the Nissan and Toyota models you quoted on there are many versions, and only the eight seater with armchair seats would have been perfect, but these were not available on the tour. However this is not a big deal and I doubt if any of the rental companies have the models that Nissan and Toyota advertise on the Web. Re the guides, the three that looked after us for the longest time were absolutely marvelous. You would not get better, more caring, more efficient, and more competent guides anywhere in the world and we absolutely loved being with them. By contrast, the older men and some of the transfer people were very ordinary, and quoted their guide-info like a gramophone record without any feeling or friendliness. At the first Japan airlines hotel, the transfer people did not even know where the main check-in was, resulting in our having to march round and round the hotel till we found it. But your Tokyo JTB staff were marvelous and if you ever want to use me as a referral for the excellence of everything you arranged, I will be most delighted to confirm that I truly believe that JTB is the best of the best. Again, with many thanks and best wishes Walter and Cherie

JTB Guided Tour

Friday, July 11th, 2014
Hi Koyomi! I hope you well. This just a quick email to let you know that everything went well with the tour and I had a very good time in Japan. The extra night I stayed in Gion Yoshi-ima ryokan, Kyoto was an excellent experience of a traditional Japanese inn. Thank you for booking the tour. Kind Regards Frank

Awesome Work

Monday, June 30th, 2014
Hi Antonia, All paid via payment gate. Details as below. Thanks again for your great service and personalised advise. It means so much to these clients to be looked after properly and you give great support for me to do just that! Keep up the awesome work! Regards Laura

Thanks for your help

Monday, June 30th, 2014

Hello Miyuki

I’m sorry I have not replied earlier to your very helpful reply to my request. The good news is that I now know what those sake bottles mean and your help was invaluable.

You put me on the right track with your translations and after much Google work, I have found the answer: forty two years ago my friend and I were driven out of Tokyo to a restaurant for lunch and those bottles came from that restaurant. It still exists and is called
“Takaosan-Nanushi-Gonsuke” and it is located in Hachioji, one hour’s drive west of Tokyo. I must have bought or was given the bottles after our lunch which I remember was around the Irori and much sake was consumed.

Thank you very much for your help in this matter and thank you for organising our trip to Japan. We absolutely loved the country and its people and we will visit again with JTB.

Arigatou gozaimashita

Max

Enjoyed Kabuki

Monday, June 30th, 2014

Hi Clem
Keith is back really enjoyed the Kubiki… & the whole trip..Thank you again for all your assistance

He wants to know when the down time is for the Kubuki so he can begin to plan a trip for next year

Kind Regards
Peta

Assemblage Musashino

Thursday, June 19th, 2014

Hey Paul

We had a great time in Assemblage Musashino. Thanks for the recommendation and making arrangements.
The Ryokan did end up upgrading us to the Shirayuki room above the exemplary service they showed us. We are very happy with their hospitality and your agency. Again, my family thanks you for your efforts.

Kind regards
Richard

Awesome Job

Thursday, June 19th, 2014
Hi Olivia You did an awesome job with our booking ! Can I come in and kiss you feet. One suggestion warn people the banks are closed on the weekend and the subway takes cash! We spent $15 dollars on a cab – but the best use of $15 ever….Lisa and David

My Preferred Option

Thursday, June 19th, 2014

Hi Mari,

Thank you so much you ARE A JEM!

We would like to book the 2 day Disney pass for the 9th please.

I really appreciate your help and will continue to sell JTB as my preferred option in the future.

Kind Regards

Daniella

Loved the Gion Yoshiima Ryokan

Friday, June 13th, 2014

Hi Emily

My clients Dunne & Dimitrakakis have returned, they loved the Gion Yoshima Ryokan – thank you.
Kirsty

Outstanding Service

Friday, June 13th, 2014

Hi,

Having recently booked a large Japan holiday for a family with Atsu, he made the booking a breeze, his understanding and experience he assisted me with was a pleasure to do business with him.

Right to the efficiency of the delivery of the documentation was outstanding.

I will continue to book all my Japan bookings with him.

Kind regards,
Debbie

Outstanding Success

Friday, June 13th, 2014

Hi Olivia,

We have recently returned to Tasmania after participating in Lorraine and Ron’s tour of Southern Japan. From our standpoint it proved to be an outstanding success. We would just like to thank you for the part you played in making such a wonderful experience possible.

Warm regards,
Mike and Eileen

Tour of Southern Japan

Wednesday, June 4th, 2014

Hi Olivia, We have recently returned to Tasmania after  participating in Lorraine and Ron’s tour of Southern Japan. From our standpoint it roved to be an outstanding success. We would just like to thank you for the part you played in making such a wonderful experience possible.  Warm regards, Mike and Eileen

Wonderful Service

Wednesday, May 28th, 2014
Dear Riho Hope you are well. Adriana and I would like to let you know that we had the most wonderful time in Japan and cannot wait to go back!! We would like to commend Koyomi’s efficiency in booking our trip and the wonderful service we were provided with by JTB. The whole experience was a dream! Thanks again and keep up the great work. Kind Regards, Sandra.

Will recommend JTB

Monday, May 26th, 2014
Hi Koyomi Thank you so much for your help. I had a wonderful time in Japan and will not hesitate to recommend JTB Travel Sydney to my colleagues. Kind regards, Elissa

Love Japan!

Monday, May 26th, 2014

Good morning, Teruhiro.

Our hotel in Kyoto that you booked for us was wonderful and our stay very special.

Thank you for your assistance.

I do love going to Japan.

Regards, Stephanie