Dear Steven, On behalf of southport Gateball team I must thank you and your company, JTB, for the good organization that enabled us to have such a hassle free time in Niigata. We arrived earlier than expected but we were taken directly to the Silver Bandai Hotel in Niigata. This hotel is not a flash, new hotel but an established place situated in a stylish area of Niigata. Name brand shops were close by and terrific restaurants were also just around the corner. So, we were glad we were allocated that hotel. The bus arrangements were faultless getting us where we wanted and in time. The boxed lunches were delicious and everyone commented on their high quality. The staff were very friendly and efficient. I have had many years of living and working in Japan plus visiting since 1990 when our sone moved here to work. So I was pleased my team members were able to experience the good hospitality – Japanese style. All in all we had a really good time on the trip. We won two of our three matches, came second in our Block but did not advance any further, unfortunately. The competition is tough. We did the best of all of the Australian teams and we are happy becaue last World Championship we won just one game. Now we are holidaying here. The JR East Rail pass was my decision and we all thought it was good value. I have usually used the seven day or fourteen day pass previously. Thanks again for your assistance. Best wishes, Barbara

Dear Renee We are back!! We left Narita just before the delays started with the typhoon approaching.. It was a fabulous trip Renee – all perfectly organised and the Inns far exceeded our expectation with accommodation and food. So thank you very much for all your effort and perfect planning. It was a truly great trip and when we do it again in 2 years we will repeat it exactly. The Nakasendo trail and the monkeys were definitely our highlights Regards Anna

Dear Renee, We arrived home safely from the 2014 Japan tour this morning and I wanted to let you know that it was a resounding success. This was the first time we had organised our tour through JTB and I was extremely impressed with the wonderful quality of your service. Every arrangement that JTB made for our group was of the highest standard. The transfers, the guides, the hotels, the tours and the bookings were exactly what was required to make an outstanding educational experience for our 22 students. Renee, thank you for your personal efforts in preparing our itinerary; I look forward to booking through your company again in the future, and will highly recommend JTB to other schools contemplating a student tour to Japan. Kind regards, Ken

Thank you very much Moko – a very good start to our Japan holiday. Customer service this good is very hard to find. I will be sure to spread the good word about your company. I will pick up this tomorrow. Regards, Ryan

Thank you Mende for all your suggestions. I had a wonderful trip! I hope you enjoyed Korea? Was it what you expected? Kind regards JULIA

Atsu, I have just had a half hour conversation for Lorraine and Lorraine. They absolutely loved their time in Japan. They cannot praise the guides on the tour enough. They were kept up to date with what was happening, where to meet the guide at the end of the train ride and what would then happen. Everything went like clockwork. They were hoping to be able to thank the guide that met them in Tokyo at the end of the tour, however, she was assisting another couple to another car when their driver started them on their way to their hotel. Thank you for your assistance with putting this vacation together. Guy

To those who matter at JTB Melbourne: Olivia Burke is legend: her assistance and care for our upcoming trip in March-April 2015 is exceptional: above and beyond any other agent encountered. Olivia epitomises customer service. Olivia: you ROCK! Felicity

Hi Olivia, Many thanks for all the work you are doing for us. It is very much appreciated. Thanks also for your work on our accommodation issues. As JTB, we are sure you would know a lot more about what is available than what we can glean from web-sites ourselves. Kind regards Paul and Rita

Dear Paul, Thank you for recommending Benesse House. We had a wonderful 3 day stay. Our Japan Travel pass tied together a great whirlwind trip to Tokyo, Hakone, Kyoto and Naoshima. Thank you for your assistance. Juliet

Hi Mende, Thanks for all your help with our Tokyo arrangements. Every arrangement you made for us went really well. We really enjoyed the trip and appreciated your help in arranging transfers and tours. The cherry blossom was just beginning as got there. So we were able to experience this aspect of the tour also. The Hotel New Otani was excellent too, and a real treat for the kids and a good base for exploring the city. Subway travel was convenient and close to where we stayed, and there wasn’t any aspect of the trip we didn’t enjoy. We learnt a few things though that we might try next time, but I am not sure if there will be in the near future! Once again, thanks for all your assistance. Regards, Jon

Hi Mika, I am writing to thank you for making my recent holiday in Japan such a great and memorable experience. Your ideas and attention to detail allowed me to get from place to place with a minimum of fuss. All your accommodation places were very convenient to stations and the tours you selected allowed me to get a good understanding of the local sites. I have already given your details to some colleagues. Again Mika, thank you. Regards, Brian

Hi Paul, We’re back! Just wanted to say we had the most fabulous trip to Tokyo, loved every minute! The tours you booked for us were amazing, we can highly recommend them so thanks for your advice! Tokyo is definitely on our favourite cities of the world list, we will go back for sure! Thanks again! Jenny

Hi Takuma, Thanks for sending this through. My clients love it!! Love it all! Fantastic work. Can you please lock this all in and make sure the Ryokan Hirashin etc is all confirmed. They are coming in on Saturday to confirm all details. What is the deposit and rules with locking these tours in for these clients? Cheers Warmest Regards, Holly

Hey Kirrily, My client is very happy with everything so far so that is good and the weather is looking reasonable for Okinawa so that looks like it is all set to go. Again I can’t thank you enough for all of your help you were amazing!!! Cheers Laragh