Author Archive

can't thank you enough

Monday, April 20th, 2015

Hi,

I have just returned form taking my Mum on a tour of Japan.

It has been Mum’s dream to go to Japan during the cherry blossom season for over 20 years. She had a wonderful time, we saw an photographed numerous blossoms and we thank you very much for your contribution to that.

We just wanted to say a very heartfelt thank you to you for all your directions and instructions, especially those for the trains.

Your directions made it so easy for us to find our way and all the Japanese people we met were also so very helpful ( even those without any english).

We can’t thank you enough, you’re doing a simply wonderful job.

Regards,

Linda

Booking Failed

Thursday, April 16th, 2015

Booking Failed

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Booking Confirmed

Thursday, April 16th, 2015

Booking Confirmed

Thank you for your on-line order request from JTB Australia Pty Ltd.  You will receive an email shortly with your order details.  Below is your booking reference number, please make note of it in case you want to contact us regarding your booking.

Your booking reference number is: (Errored)

Booking Requested

Thursday, April 16th, 2015

Booking On Request

Thank you for your new booking inquiry.  All booking inquiries are confirmed personally with our suppliers to ensure you enjoy a fantastic Japan experience.  Once that happens we’ll process the credit card charge and you’ll receive an email from one of our consultants confirming your arrangements.  In the mean time we’ve sent you an email with all of your booking details. A JTB staff member will be in contact with you shortly (within 1 working day) regarding your inquiry.

Your Booking Reference is: (Errored)

fantastic time in japan

Wednesday, April 15th, 2015

Hi Clement,

Just thought you might like to know that Mrs Belton just came in and had a fantastic time on your itinerary in Japan.

She loved all the hotels and said that everything went really smoothly.

Many thanks for all your help on this.

Regards,

Cathy

best trip ever

Monday, April 13th, 2015

Hi Aye

We had a fantastic trip, no complaints. The best trip we have ever had.
Maya our tour leader did a great job and is a very nice lady. Thank you Aye for all your help.
Regards,
Greg

We need more people like you

Wednesday, April 8th, 2015

Thanks Antonia for your prompt service. You have been very helpful.
We need more people like you in our industry . I must say that Hiromi is very good too.

So no need to reconfirm the tour day before ??

Kind Regards

Monica

i am a very happy customer

Thursday, April 2nd, 2015

Hi JTB team,

I just want to express my appreciation and thanks to Lily Sugyono.

I am flying out to Japan on Monday (in 3 days) and unfortunately I did not purchase a JR pass early enough – I was unaware that obtaining a pass was not something that can be done quickly.

I contacted other agents/companies who advised me that due to such late notice, there was no way I would be able to receive my JR pass before Monday. The fact that it is Easter long weekend definitely also made this more difficult

When I called JTB and explained my situation, Lily kindly emailed me the forms for me to fill out and had my JR passes ready to be picked up within 3 hours of initial contact!

She told me they would be ready by 4pm, but I was only able to get them picked up before 2pm – she took this into account and prioritised getting this processed.

Due to her commitment – all my needs were satisfied and I am a very happy customer indeed.

Thanks again to Lily and the team, keep up the good work =D.

Regards,
Moritz

will book again!

Tuesday, March 24th, 2015

Hi Teru
It is excellent. I will book again through you !!
Thank you
Warren

great customer service

Friday, March 20th, 2015

Dear Teru,
I found it. Forgive me it was my mistake. I thought i only received the JR Rail pass. After checking the green envelope I found the Disneyland tickets too.
Thanks for your patience and great customer service. Let your boss know that I’m giving you good customer feedback. :-)
Kind regards,
Stephen

Looking forward to our next trip!

Friday, March 20th, 2015
Dear Koyomi thank you for organising our snowboarding trip this year. We had a blast!! The snow was so good. We didn’t want to go home yet. Appi was good. The ski field & layout is great. We really enjoyed that. The hardest thing there was food for dinner. Sometimes after boarding the wholeday we just didn’t feel like sitting in the restaurant. Rusutsu was also good. Thought it’sn definitely busier this year. Overall, we loved and truly enjoyed our holidays. Thanks once again for all your help!! Looking forward for our trip next year. Regards Lidya & Ray

Rusutsu was great

Wednesday, March 18th, 2015

Dear Koyomi

Many thanks for organising the trip to Japan.
All went well, all connections on time and really enjoyed the skiing.
I thought Rusutsu was most impressive. Not many ski resorts would have a merry go round in their hotel.
An excellent hotel, huge room and very comfortable. Good ski slopes too just right for my standard of skiing. Must go back next year !!

Very best wishes
Charles

Couldn't have organized it without you

Monday, March 16th, 2015

Hi Koyomi,

We had a lovely time in Japan. I just wanted to say thank you for all your help with the trip. We couldn’t have organised the accomodation without your help. We will definitely recommend you to others travelling to Japan.

Regards, Victoria

without a hitch

Monday, March 16th, 2015

Good morning Koyomi
I have been meaning to e mail you to Say ” Thank you ” for putting together our recent skiing trip to Japan. Everything was so well organised and planned, and all went without a hitch. Our hotel In Tokyo was beautiful and our stay In Hakuba very comfortable. Nothing was too much trouble for them and they were helpful and knowledgeable. Our train and taxi vouchers worked like a dream. Thank you so much Koyomi we are very grateful to you for all Your help and patience.
with our very best wishes
Julia and Alan

JTB GUIDED TOUR

Friday, March 13th, 2015

Oh, by the way, re 9 Day Sunrise Tour which Bethany did for me, my clients came back and said they absolutely loved the tour! He said that they went places they probably wouldn’t have done if they visited Japan on their own. So thanks to JTB :o)