Hi Olivia Thanks for your welcome home! Yes back home safe and sound! I emailed you some pics but I don’t know if you got them – let me know whether or not you did. We had the most amazing holiday – we are both in love with Japan! The Discover Japan tour was absolutely fabulous – the itinerary was so good! It’s the perfect tour for a first time visit to Japan for anyone! Our tour Director Maya Mizuno was wonderful, one of the best we’ve ever encountered. She always went above and beyond what was required. We could sing her praises for ever! We had a great group, ate delicious food, did and saw so much – had many special moments – unforgettable memories! Those Cherry Blossoms – WOW WOW WOW! We coped well on our own – got lost a few times – but someone always gave us assistance! The hiccup with Sakura Terrace was no big deal they sorted it without any fuss. It was a great hotel! Our free cocktail every night was great! The Brian Wilson concert (he’s a legend) we both really enjoyed – it was a wonderful way to end our trip! – thank you for going the extra mile and organising for us. I could go on and on……………….! We would like to do a review to put on the JTB website if you let me know how. Best wishes Pauline.

Hi Miyuki Thank you very much for the work you did on our holiday. It was fantastic. Every part of the holiday brought something unique to our experiences The suite in Koyasan Ichijoin was amazing, and was a brilliant way to finish off the holiday Putting us in hotel in Namba district in Osaka really made our life easy to get around in the last few days. We managed to fit in Hiroshima day trip on the last day Thank you again for all your help Graeme

Dear Olivia Thank you for organising my side trip to Taiwan, it was perfect, and a credit to you and JTB for your professionalism. Kind regards Les

Hi Olivia, Just wanted to say a big thank you for your assistance with our booking for Japan, we have just returned home from yet another perfect skiing trip to Niseko. Accommodation was great & all our transfers went very smoothly. Looking forward to booking another trip with you again soon. Many thanks & kind regards Chelsea

Hi Clement,

I just wanted to let you know that I received efficient and great service from Takuma. Have a great evening. I look forward to working with JTB again.

Warm Regards,

Karolina

Dear Kumiko, I am writing to you briefly to share with you a very good experience I had dealing with one of your branch managers, Tony. There was a small incident with the courier company JTB uses to deliver rail passes to our stores: my customer’s tickets were lost by Toll and they were nowhere to be found. Tony went above and beyond to solve this issue quickly and promptly, with impeccable professionalism and work ethic. His actions speak very highly of JTB as a company, and I will make sure to continue to book my Japan customers through you. Should you have any questions or comments about this, please do not hesitate in contacting me. Warm regards from a very happy travel agent, Bruno

Hi Mende, A quick note to thank you for making all the arrangements for our recent trip to Japan. All worked well and, again, we very much enjoyed being in Japan. Thanks again. Regards, John

Hi Koyomi, I just wanted to say a quick thank you for the work you did for our trip. John and I had an amazing time and all of our accommodation and tours were perfect with no issues whatsoever. It was a massive help that everything ran so smoothly and we are very grateful that you set it up so professionally. I have already been recommending JTB to my friends and colleagues who have asked me about the trip and it’s thanks to your hard work. Please share this email with your supervisor/manager by way of appreciation for your hard work enabling a fantastic and easy holiday for my brother and I. Thank you, Martin

Dear Mende Many thanks for the altered confirmation slip for the Sunrise Tours – much appreciated. I have also received the vouchers for the transfer – lucky they came today as we go out on Sunday – so everything is in order. I would like to say a very sincere thank you for all of the trouble you have gone to adjusting the hotels/tours etc – following the mistake we made with the date of arrival. The service we have received throughout making all these arrangements has been exceptional. Looking forward to the trip. Regards Lynette

Hi I just wanted to send you a quick note to thank you so much for all your hard work organising our recent trip to Japan. All the wonderful advice you provided regarding flights, travelling within various cities, the types of accommodation available, ski hire and activities, was really invaluable and meant that we had a fantastic time from our first to last day. As you know we were travelling with a teen and pre-teen , which is not always easy, (and A LOT of luggage), often using the Shinkansen and some local train networks, however, we were always extremely pleased to find that not only was the all the accommodation booked perfect for us, the hotels were also within walking distance from the train stations. Magnificent! We especially enjoyed staying in the ryokan style hotel on Miyajima Island, and getting to and from the ski slopes from our accommodation in Hakuba was so easy, we could not have asked for better. One particular highlight of our time in Japan was attending the sold-out January Sumo Tournament, and I have no doubt that without you securing tickets for us (and travel arrangements from our hotel to the stadium) this is something we would most likely have missed out on. I know my kids really loved this experience, so we are especially grateful for your assistance with that. Thanks again for helping to ensure we had a totally fabulous trip. Kind regards, Dominique

Thanks Chris, Really appreciate all of your help with everything – you’ve been fabulous :) Edwina