Hi Koyomi, I’m back from my mid-year trip to Japan. It went fast but it full of a lot of fun and experiences. I was very familiar with the areas and trains now so I felt right at home. I just wanted to say thank you once again for all your help. The One Piece show was fantastic yet again and who knows I may end up going again next year if they do it again. Thanks again, Alex

Hi Koyomi, I wanted to thank you very much for organising our trip to Japan. We had the most wonderful experience. The Nakasendo Walk was very special and we had an excellent guide and lively and friendly group to share the experience. Lucky us! Our trip to Uji with Sunrise Tours was a highlight; again a lovely knowledgeable guide and a restful experience compared to the busyness of Kyoto. We have many happy memories and much fondness for our Japan trip. With best wishes Di & Freya

Hi Emma Thanks. We just got back this morning after 9 hour Jetstar delayed flight. At least they let us know in advance so we had an extra half day in Tokyo. We did have an amazing holiday thanks to an exceptional itinerary. Kamikochi, with its pristine alpine setting, was a highlight as was the walk along the Nakasendo Way from Magome to Tsumago and I cannot recommend these places highly enough for anyone looking for an authentic Japanese nature and cultural experience. You and JBT did a great job with the choice of accommodation in the smaller towns which enabled us to experience the full Japanese Ryokan and Onsen experience. The set dinners provided at the Ryokans in Hakone and Kamikochi were excellent and the standard of accommodation was very high quality. My favourite hotel of all was the Kisoji in Nagiso which is actually a large resort with extensive public hot spring baths and most welcome after a long day’s walk. The large hotels in Tokyo and Kyoto were acceptable and reasonably located but I would not necessarily recommend them to anyone as they are large and impersonal with very small rooms. The Kyoto night tour and Nara tour were excellent I am happy to provide further feedback. Thanks again for organising this Japanese experience for us. Regards, Boris

Hi Tony Trust all OK – and I’m not chasing you for membership or a conference registration (although that would be nice) I’m actually writing with a JTB staff comment – my eldest daughter Sacha was in your office earlier today collecting some rail passes (she and her partner are having a Japan holiday in mid-August) – and she actually rang me after she’d left the office wondering if I knew anyone at JTB so I could pass on a message. Why? Because she was so impressed with the politeness and overall service received she felt it should be commended. Your lady at reception was overflowing with polite Japanese hospitality and exceptional service – it made an enormous impression on my daughter for both Japan and of course JTB… so if you could please congratulate your receptionist on my daughter’s behalf; it would be very much appreciated. All the best Tony, talk soon Cheers ian

Thanks :) And thanks for your help – you were so helpful. I cant wait to pick your brain again for the next booking! Johanna

To the manager of JTB office, Melbourne. Recently I attended your Melbourne branch to organise some travel for an upcoming trip to Japan. It was extremely short notice and the person I dealt with in your office was Ben. I conveyed the nature of my travel plan to Ben and after a discussion he informed me he would find suitable accommodation and travel advice and produce an itinerary that met my requirements. I would like to extend my sincere thanks to Ben for his exceptional service, diligence and professionalism – he took the the time to hear about what I wanted to do, and within a extremely short period provide a perfect travel plan. As a first time traveller to the destination, and with very little time to do my own research, I provided a brief to Ben about what I wanted to do and the type of accommodation I was seeking and the type of travel I was doing. He delivered on all accounts. The choice of accommodation was spot on – well-located and suitably priced. Every hotel was functional and exactly met my needs. He organised a JR pass and provided step-by-step details about redemption within Japan and connection details for my intra-country travels. I would also like to extend my thanks to him for this meticulous attention to detail and suggestions on things to do and explore whilst leaving other travel options to myself on this ‘self-guided’ tour. Please pass on my thanks to Ben for his responsive, and excellent service from the first meeting to a follow-up email upon my return to Australia. Thanks Rob

Also, since you are the team leader there, just thought I’d mention that Fiona is awesome! She is really going above and beyond for the Tokyo interconnecting rooms for me. ☺ Kind Regards, Kim

Hi Olivia, We are having a great time in Japan, thanks to your guidance we are having no trouble getting to our accommodation at each stop, your choice of the hotels is excellent all in great spots & very nice hotels, you even managed to get us out of Hiroshima before Obama’ s arrival to day, once again Thank You for your help & expertise, Cheers Rupert & Shirley

Hi Sarah I wanted to pass on my thanks for the arrangements for our groups visit to Japan last week – I accompanied the group and hosted them up there (something Ive done for the past 12 years) This year was another great visit I specifically wanted to let you know that the guide we had on Wednesday for the trip to Nikko – Mikka I believe was her name but apologies on the spelling) was excellent and had a great sense of humour and rapport with her guests – we would be very happy to utilise her again or recommend her to others Regards Terry

Dear Mika, We are back in Melbourne after our trip to Japan. We want to thank you very much for all your help and advice in regards to our trip. All the arrangements you made for us happened really smoothly, the accommodation was excellent and all your advice was invaluable. The Kyoto Day Tour that we did with Sunrise Tours, with an outstanding guide named Yuki, was especially good. Thank you again. We are happy to recommend JTB to anyone who asks about organising a tour of Japan. Best wishes, Devorah and Phillip

Hi Olivia, Thank you so much for all your help in organising our Japan trip. Everything ran very smoothly and I can’t think of any way in which we would have altered any of our arrangements. We were a little unfortunate with our timing in Hakone as the Ropeways were all out of action (and the weather didn’t allow us to see Mt Fuji), and the Public Holidays at the end of the month meant a couple of the attractions in Osaka (the Aquarium and USJ) were insanely crowded – but I imagine it would be fairly busy at these places all the time – and it certainly didn’t put a dampener on our adventures. The trip out to Hakone – which we never would have thought to do – complimented our journey brilliantly. Relaxing in an onsen amongst the tranquil hills of Hakone was the perfect way to relax after a hectic first few days in Tokyo and recharge ahead of the rest of our holiday. Great idea! The flights you got us were great, the travel arrangements worked beautifully, the sequence of destinations worked well……….again, wouldn’t have changed a thing! So thank you once again. I’ve already been recommending you to others (I hope you don’t mind). Who knows, we may have to come see you again when Ava is a little bit older and wanting to return!! All the best, Steve

Dear Sir/Madam We would like to thank JTB sincerely for the most exceptional holiday we had in Japan from 11 April to 27 April, 2016. We booked through the Flight Centre (Jodie) at The Pines Elanora, but our itinerary was put together by yourselves. You are to be complemented for the complete travel, including accommodation and tours etc. We will certainly recommend our itinerary to others and your exemplary service. We could repeat the whole trip again it was so good. Many thanks. Kind regards, Johannes and Margaret

Hi Mende Now that we have finished(I hope), all of the many, many changes that have been made to our itinerary, grade of hotel, tours, sights, Rail Passes etc etc . I’d just like to say thank you for patience and tolerance in dealing with us. If it was me I would have given up long ago, but you persevered and managed to fulfil all our requirements. In addition you were a very knowledgeable source of information about the places and sights, transfers hotels and passes we needed, which enabled us, I think, to greatly improve what we initially started with. You’re an asset to your company. I had a look at your website to identify your Manager so that I could send a copy of this email but had no luck. Please show this to your Manager or if you like send me the email address and I’ll send a copy. Once again Thanks Michael