• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
• The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
• JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice).
• • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office, daily from 5:30AM to 11PM
  • Shin-Osaka Station East Ticket Plaza Office, daily from 5:30AM to 11:30PM
  • Kansai Airport Station Ticket Office, daily from 5:30AM to 11PM
  • Sannomiya Station Tickets Office, daily from 5:30AM to 11PM
  • Okayama Station Ticket Office, daily from 5AM to 11:30PM
  • Wakayama Station Ticket Office, daily from 5AM to 11PM
  • Toyooka Station Ticket Office, 5:20AM to 11PM
  • Kinosaki-onsen Station Ticket Office, daily from 5:45AM to 10:50PM

• The valid period of these passes are 1, 2, 3, 4 day consecutive days.   
• After exchange in Japan, the starting date written on the Rail Pass cannot be changed.
• The lines include in the pass:
  • Kansai Airport Express Haruka
  • Nara line
  • JR Kyoto line
  • Gakkentoshi line
  • Yamatoji line
  • JR-Tozai line
  • Osaka Higashi line
  • The Osaka Loop Line
  • JR-Yumesaki line
  • Hanwa line
  • JR-Kobe line
• The pass is valid from Kansai Airport, Kyoto and Nara in the East to Himeji in the West.

• You cannot make seat reservations until you have exchanged the Pass in Japan.
• With the Pass, no additional fee is required when reserving seats.
• Shinkansen Bullet Trains are not included in the Pass.
• Non-reserved Ordinary class cars can be accessed freely.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
• The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 

• Valid for 5 consecutive days after exchange in Japan. 
• Valid trains are:
  • – Reserved seats on Bullet Train “SANYO SHINKANSEN” (Shin-Osaka⇔Okayama)
  • – Reserved seats on Express Trains ‘HARUKA, KUROSHIO, THUNDERBIRD, KOUNOTORI, SUPER HAKUTO (Kyoto⇔Kamigori) etc.’
  • – Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
• These trains below cannot be used:
  • – Bullet Train “TOKAIDO SHINKANSEN” (Shin-Osaka⇔Tokyo)
  • – Bullet Train “SANYO SHINKANSEN” (Okayama⇔Hakata)
  • – Bullet Train “KYUSHU SHINKANSEN” (Hakata⇔Kagoshima-Chuo)

• You cannot make seat reservations until you have exchanged the Pass in Japan.
• Non-reserved Ordinary class cars can be accessed freely.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. 

• The validity period of the pass is 4 days consecutive from the first date the pass is used.
• Four consecutive days of unlimited travel on designated JR train lines (including unreserved seats on limited express trains) in the Hokuriku Region. It can be a good pass for exploring the area around Kanazawa, Kaga Onsen, Fukui and other attractions in the region.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.    
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
• Exchange locations:
  Toyama, Shin-Takaoka, Kanazawa, Komatsu, Fukui, Tsuruga, Kyoto, Shin-Osaka, Osaka, Sannomiya, Kansai-airport, Nara, Wakayama, Toyooka, Kinosaki-Onsen, Fukuchiyama, Nishi-Maizuru, Higashi-Maizuru, Okayama

• Valid for 7 consecutive days beginning from the first date the pass is used.
• Valid trains:
  • – Reserved seats on Bullet Train “SANYO SHINKANSEN” (Shin-Osaka⇔Okayama)
  • – Reserved seats on Bullet Train “HOKURIKU SHINKANSEN” (Kanazawa ⇔ Joetsu-Myoko)
  • – Reserved seats on Express Trains ‘HARUKA,THUNDERBIRD,KUROSHIO,KOUNOTORI,SUPER HAKUTO(Kyoto⇔Kamigori) etc.’
  • – Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
• Cannot be used on:
  • – Bullet Train “HOKURIKU SHINKANSEN” (Joetsu-Myoko⇔Tokyo)
  • – Bullet Train “TOKAIDO SHINKANSEN” (Shin-Osaka⇔Tokyo)
  • – Bullet Train “SANYO SHINKANSEN” (Okayama⇔Hakata)
  • – Not valid for the IR Ishikawa Railway or the Ainokaze Toyama Railway.
    • * As a special exception, the pass can be used for the Himi, Johana, or Nanao lines only if the pass-holder does not alight from the IR Ishikawa Railway (Kanazawa⇔Tsubata) or the Ainokaze Toyama Railway (Takaoka⇔Toyama).
      Limited express trains can be used on the IR Ishikawa Railway (Kanazawa⇔Tsubata). 
      If using the Ainokaze Liner rapid service on the Ainokaze Toyama Railway, a separate “liner fare” is required.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. 

The validity period of the pass is 5 days consecutive from the first date the pass is used. 

• Valid trains:
  • – Reserved seats on Bullet Train “SANYO SHINKANSEN” (Mihara <-> Hakata)
  • – Reserved seats on Express Trains
  • – Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • – JR WEST MIYAJIMA FERRY (Miyajimaguchi <-> Miyajima)
• Trains that cannot be used
  • – Bullet Train “SANYO SHINKANSEN” (Mihara <-> Shin-Osaka)
  • – Bullet Train “TOKAIDO SHINKANSEN” (Shin-Osaka <-> Tokyo)
  • – Bullet Train “KYUSHU SHINKANSEN” (Hakata <-> Kagoshima-Chuo)

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. 

• The validity period of the pass is 5 days consecutive from the first date the pass is used. 
• Valid trains:
  • Reserved seats on Bullet Train “SANYO SHINKANSEN” (Shin-Osaka <-> Hiroshima)
  • Reserved seats on Express Trains ‘HARUKA, KUROSHIO, THUNDERBIRD, KOUNOTORI, SUPER HAKUTO (Kyoto <-> Kamigori) etc.’
  • Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (Miyajimaguchi <-> Miyajima)
• Cannot be used on:
  • Bullet Train “SANYO SHINKANSEN” (Hiroshima <-> Hakata)
  • Bullet Train “TOKAIDO SHINKANSEN” (Shin-Osaka <-> Tokyo)
  • Bullet Train “KYUSYU SHINKANSEN” (Hakata <-> Kagoshima-Chuo)

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. 

• The validity period of the pass is 7 days consecutive from the first date the pass is used. 

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. 

• The validity period of the pass is 7 days consecutive from the first date the pass is used. 
• Valid trains:
  • Reserved seats on SANYO SHINKANSEN (Shin-Osaka <-> Hakata)
  • The Limited EXPRESS ‘HARUKA, KUROSHIO, THUNDERBIRD, KOUNOTORI, YAKUMO, SUPER HAKUTO (INCL.Kamigori <-> Chizu) etc.’
  • Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (Miyajimaguchi <-> Miyajima)
• Cannot be used on:
  • Bullet Train “TOKAIDO SHINKANSEN” (Shin-Osaka <-> Tokyo)
  • Bullet Train “KYUSHU SHINKANSEN” (Hakata <-> Kagoshima-Chuo)

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply (Toll Express Mail is free, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, PARCEL COLLECT/ PARCEL LOCKER address or overseas.
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Express Post.
• Incorrect delivery address notification at time of booking will incur a re-issue fee and delivery fee. 

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan.

• Okayama-Hiroshima-Yamaguchi Area Pass is valid for unlimited travel in the valid area on the map
• Valid trains are below;
  • Reserved seats on Bullet Train “SANYO SHINKANSEN” (Okayama⇔Hakata)
  • Reserved seats on Express Trains
  • Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (Miyajimaguchi⇔Miyajima)
  • Unlimited rides on Chugoku JR route buses.
  • Usable at “EKIRIN” rent-a-cycle shops within the pass’s usage area.
• These trains below cannot be used:-
  • Bullet Train “SANYO SHINKANSEN” (Shin-Osaka⇔Okayama)
  • Not usable on conventional lines on Kyushu Island.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund. 
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass from JTB again. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, you may be able to get a refund. Above standard cancellation fees apply for a refund.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50 Express Post, $21 Courier). You must send the original exchange coupon back to the office of purchase.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $45, plus any applicable delivery and credit card surcharges.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

• A delivery and handling charge may apply when you book online (Toll Express Mail is FREE, or $20.00 for TNT Courier). Delivery can take up to 5 working days from the date of issue. You will be notified by email when your exchange order has been sent out.
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box, parcel collect / parcel locker address or overseas.
• TNT Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Toll Express Mail as your delivery option instead.
• Once sent to the given delivery address, JTB does not take any responsibility if the exchange coupon is lost or stolen.
• If you forget to take your exchange coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Cancellation fees will apply for a refund.

• This pass is a special pass that is available only to travellers visiting Japan from foreign countries for sightseeing. To be eligible to purchase this pass, you must meet one of the following two conditions.

(1) If you are a tourist visiting Japan from abroad for sightseeing:

• You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of ‘temporary visitor’. ‘Temporary visitor’ entry status allows a stay in Japan of up to 90 days for sight-seeing, etc. When you enter Japan, entry personnel will stamp your passport as a temporary visitor.
• Visitors who enter Japan under any other visa statuses are not eligible.
• If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

• Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
• Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

• You will receive an E-ticket exchange coupon in your final documentation. You will need to swap the E-ticket exchange coupon for your actual pass in Japan. It must be exchanged within 3 months from when the E-ticket was issued.
• If you fail to make the exchange within the 3 months, your exchange coupon will no longer be valid and you will not be able to receive your pass.
• Please see list of JR exchange office locations and times: https://www.westjr.co.jp/global/en/ticket/receive/ 

• Valid for unlimited travel within 7 consecutive days.   
• After exchange in Japan, the starting date written on the pass cannot be changed.
• The lines include in the pass:
  • Sanyo bullet train (Shin Osaka <-> Hakata)
  • Pass can be used for Hello Kitty bullet train
  • Reserved seats on bullet train Hokuriku Shinkansen (Kanazawa <-> Joetsu-Myoko)
  • Reserved seats on Limited Express Trains Haruka, Thunderbird, Kuroshio, Konotoru, Yakumo etc
  • For reserved seating, ensure you book your seats before boarding the train.
  • Non-reserved seating is not available on trains with exclusively reserved seats. 
  • Special rapid services, rapid services and local trains on JR-WEST conventional lines.
  • JR West Miyajima Ferry 
  • The pass is only valid on WEST Japan JR Bus route buses within the valid area. The pass cannot be used on express way busses. 
  • These trains cannot be used: Tokaido bullet train (Shin Osaka <-> Tokyo) and Kyushu bullet train (Hakata <-> Kagoshima-Chuo)  

• You cannot make seat reservations until you have exchanged the Pass in Japan.
• Reserved seat tickets can be made at a green ticket-vending machine or station ticket office: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/ 
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• It is a personal pass. Please always carry your passport when using the pass as station and train staff may check it.

• An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Any delivery fee or credit card surcharge is non-refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
• You will need to send the original exchange coupon back to the office of purchase for a refund.
• Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.
• If you forget to take your Exchange Coupon to Japan, JTB is unable to send it to Japan nor send by email, as it’s a physical coupon. Japan Railway Companies will not accept any scanned copies or email confirmations of the Exchange Coupons.
• Also, if you lose or stolen your Exchange Coupon before you activate it, you may be able to get a refund. Cancellation fees will apply for a refund.
• If JTB finds the Exchange Coupon to be used you will be re-charged for the full amount of the passes on the credit card used to purchase the original Exchange Coupon. Alternatively, should the original coupons be found, they must be returned JTB Australia immediately.
• If your Exchange Coupons have already been activated, you won’t be able to get a refund.

• Lost / Stolen: 

  Before departing Australia:

  Purchase a new pass. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass OR fill out a consent form (contact us for more information).

  After departing Australia – before rail pass exchange:

  Purchase a new pass on the JR Pass official website. After 3 months if the lost pass has not been exchange/activated, JTB will refund the full amount of the lost original pass.

  After departing Australia – after rail pass exchange:

  Strictly non-refundable. Purchase a new pass on the JR Pass official website.

• After purchase and exchange coupon issuance, a re-issue fee of $60 per change will apply for any name correction (completely different names will be treated as a cancellation), plus delivery and credit card surcharges. You must send the original exchange coupon back to the office of purchase.
• The downgrading of a JR pass (same name), after purchase will also attract a $60 re issue fee plus any delivery fees and credit card surcharges.
• Exchange coupons are valid for use within 3 months from the date of issuance and this validity period cannot be altered or extended. Any passes that are issued and go unused within the validity period may be re-issued within 12 months for $60, plus delivery and credit card fees.
• Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.