Archive for March, 2016

Perfect Again

Thursday, March 10th, 2016
Hi Olivia, Just wanted to say a big thank you for your assistance with our booking for Japan, we have just returned home from yet another perfect skiing trip to Niseko. Accommodation was great & all our transfers went very smoothly. Looking forward to booking another trip with you again soon. Many thanks & kind regards Chelsea

Great Service

Wednesday, March 9th, 2016

Hi Clement,

I just wanted to let you know that I received efficient and great service from Takuma. Have a great evening. I look forward to working with JTB again.

Warm Regards,


I am very happy travel agent

Monday, March 7th, 2016
Dear Kumiko, I am writing to you briefly to share with you a very good experience I had dealing with one of your branch managers, Tony. There was a small incident with the courier company JTB uses to deliver rail passes to our stores: my customer’s tickets were lost by Toll and they were nowhere to be found. Tony went above and beyond to solve this issue quickly and promptly, with impeccable professionalism and work ethic. His actions speak very highly of JTB as a company, and I will make sure to continue to book my Japan customers through you. Should you have any questions or comments about this, please do not hesitate in contacting me. Warm regards from a very happy travel agent, Bruno

All worked well

Thursday, March 3rd, 2016
Hi Mende, A quick note to thank you for making all the arrangements for our recent trip to Japan. All worked well and, again, we very much enjoyed being in Japan. Thanks again. Regards, John