TO WHOM IT MAY CONCERN
I recently had the pleasure of participating in your “Discover Japan 13 days – fully escorted tour) departing 5 April to 18 April, 2015.
Firstly I must commend the organisation of the whole tour by JTB. The hotels where well positioned and comfortable and I was very happy with the tourist sites we were taken to and the transportation provided to get us to those sites first class. All our coach drives were polite and good drivers.
I must especially thank our Japanese guide, Junco Ito, who was so knowledgeable, well organised, considerate and of course a pleasure to be with and there was never a question we asked of her that she could not give us an answer to.
Our JTB representative from your Melbourne office, Beth Clarke, fulfilled her duties very efficiently and nothing was ever any trouble for her and she too was very likeable and easy to get along with.
I feel very happy to recommend JTB tours to any of my friends and family and should you have a staff member award, Beth Clarke certainly deserves one. Another recommendation I would have would be to have Junco Ito awarded with top tourist guide if there is such an award. Both ladies deserve my praise and thanks for making my first trip to Japan a happy and memorable one.