Good Morning Clement,

I am writing to praise Hiromi! I think our suppliers are always left out with good feedback so I am writing to you to let you know just how amazing Hiromi is!! I only started with the current agency under 2 years ago when I was a novice I found Hiromi and asked any time I needed help could I email her. Since then we have emailed and done some amazing bookings together. And any booking she prepares for me goes off without a hitch.

Our latest one together was for Elaine and they returned and said they had the best time. I was nervous as they were a elderly couple going around Japan by themselves. Everything went off perfectly. This is the best feeling ever. And they are heading back in October and guess who I will be contacting :)

She is an asset to your team and I frequently pass on her email to co workers and they too are impressed.

Good feedback should always be passed on. I know how happy I get when I get good feedback!

Thanks!!

Kind regards
Tamara

Thanks Mika.

Yes, if I go again I will definitely go in autumn as I would love to see the coloured leaves and I also understand I would have a better chance of seeing Mount Fuji! I could have spent another week in Kyoto, I loved it there, and I also liked Kanazawa and we were only there the one night so that is another place I would go back to one day. Here I am with some cherry blossom near Tomomi’s house in Kanamachi!

Susan

The Manager,

My sisters and I wish to thank you for the excellent arrangements and accommodations on this tour.
The tour leader, Mie Tamada added greatly to our enjoyment of this tour and guided us safely and with great care and knowledge. She was outstanding.
Yours sincerely,
Gail

Hi Paul

I didnt know who to email but I thought I would just ask you to pass on my feedback to the relevant parties :)

I had originally dealt with Tai in reservations who I know is no longer there, I emailed Clem and he has been extremely helpful.

He is extremely efficient and knowledgeable on almost all products, and he handles all of my requests with a great deal of friendliness (even when some of them may be excruciating for him to deal with!) His recommendations have been nothing but stellar.

He really deserves his role as the manager, and he needs to be commended on his work.

As I said, I don’t know who you will pass this info on to, but I have just been blown away by the quality of his service and I thought someone ought to praise him for it :)

Take care and have a great weekend.

Kind regards,

Jodie

DISCOVER JAPAN 13 DAYS……APRIL 5TH WITH BETHANY CLARKE AND Ms JUNKO ITO.

We are writing to tell you how much we enjoyed our Japan Holiday with your company. The itinerary was well planned and organised and all the places we visited were very interesting. The hotels were comfortable and of a very good standard. The welcome and farewell dinners were very enjoyable and most generous. Special mention has to be made of Bethany who looked after us well and made sure everything went smoothly. Also, Ms Junko Ito was EXCELLENT in every respect. She was very informative, knowledgeable and answered all our questions honestly (especially when it came to WW2) and nothing was a problem. Please pass on our compliments to her.

Japan is a wonderful place to visit. Not only is it beautiful, it’s safe, has clean toilets and the food (Japanese) is cheap and delicious. There’s no tipping, and it’s so organised and everything runs well. For these reasons it is great for tourists. We had the BEST time, so thank you JTB and we would have no hesitation in recommending your company.

Alan and Susan

Hi Mika,

I want to let you know that I had a fantastic time in Japan and you did a really good job on organising my itinerary, rail passes, flights and accommodation. I really enjoyed my stay and I look forward to using your services next time I visit Japan.

Thank you
Winnie

Hi Graham, Just a quick note to say a a big thank you to you and the team at JTB for sorting out my trip. It was absolutely fabulous and wouldn’t have been hadn’t you guys done such a great job. Everything went smoothly and hotel locations were perfect. I know I was a bit slow confirming stuff – apologies! Life’s no fun when time poor as I’ve been of late so I greatly appreciate everything you did to make my trip memorable. Til next time!!! Brian

Hi,

I have just returned form taking my Mum on a tour of Japan.

It has been Mum’s dream to go to Japan during the cherry blossom season for over 20 years. She had a wonderful time, we saw an photographed numerous blossoms and we thank you very much for your contribution to that.

We just wanted to say a very heartfelt thank you to you for all your directions and instructions, especially those for the trains.

Your directions made it so easy for us to find our way and all the Japanese people we met were also so very helpful ( even those without any english).

We can’t thank you enough, you’re doing a simply wonderful job.

Regards,

Linda

Hi Clement,

Just thought you might like to know that Mrs Belton just came in and had a fantastic time on your itinerary in Japan.

She loved all the hotels and said that everything went really smoothly.

Many thanks for all your help on this.

Regards,

Cathy

Hi Aye

We had a fantastic trip, no complaints. The best trip we have ever had.
Maya our tour leader did a great job and is a very nice lady. Thank you Aye for all your help.
Regards,
Greg

Thanks Antonia for your prompt service. You have been very helpful.
We need more people like you in our industry . I must say that Hiromi is very good too.

So no need to reconfirm the tour day before ??

Kind Regards

Monica