Archive for June, 2012

Won't be booking anywhere else

Wednesday, June 27th, 2012

Hi Clement,

I’ve been to Japan about 30 times in my life and I don’t know a tenth of what you know…thank you very much.  The question about the Haneda-Ginza Marriott transfer is for another client that I booked before knowing of you at JTB…I won’t be booking any more Japan travel without going through you, your level of service is fantastic.  Regards,


You were a great help

Monday, June 25th, 2012

Hi Olivia,

Everything is ready for our trip. Thank you very much for helping us. You were a great help to me.


You make booking Japan a pleasure

Friday, June 22nd, 2012
Thanks Clement!
Just received the documents and they are fantastic, love all the maps and info you have included.
You make booking Japan a pleasure!! Take care!!
Kind Regards,


She loved you !

Friday, June 15th, 2012
She loved you!!
Here is her response:
“Kylie, thank you SO much. Clement was an absolute joy to deal with! It is so rare to find real people in the world of dealing with suppliers and operators. He couldn’t have been more helpful.”
Thank you again :)

Friends for Life

Thursday, June 14th, 2012
Hi Kathy.

Just thought I would send you a quick note to say thank you again for a great trip. As always Kathy and the crew from JTB did everything in their power to make sure we enjoyed ourselves and the trip was as hassle free as it could be. Kathy thank you for your time and effort, especially in arranging the trip to Sha Tin race course for the thirty or so people that wanted to go. It was the quickest and easiest I have ever got in and out of a race track anywhere, it was a great day enjoyed by all. You are one of the main reasons we enjoy and look forward to the MHI trips.
Can you please pass onto your boss our sincere thanks and gratitude for making it possiable to take these trips and spent time with alot of people we have become not only bussiness associates with, but friends for life.

Kind Regards
Mitch and Cal, Scott and Jill

Very Impressed with JTB Service

Wednesday, June 13th, 2012
Dear Yoshie,
We’re back home from our holiday in Singapore and Japan last week.
We were very impressed with the JTB service. A JTB representative is always there to meet us at every train arrival as well as to send us off at every train departure to ensure that we have boarded the right train safely, etc.  We took the Nozomi Bullet Train from Kyoto to Tokyo. Wow, so fast and accurate. The train system is also very good. We should use it here in Melbourne.
Japan is a very nice country, clean, and the people are very courteous.  The people are always willing to assist us even if they don’t speak very good English. 
Thank you very much for all your assistance and service in making our holiday in Japan a wonderful experience.
I attach three photos of our trip, one taken at Mt Fuji (5th Station), the second at Tokyo Tower and the third one Russell and I with Hachiko (the dog) at Shibuya. 
Please tell the JTB management in Japan that we were very impressed with their service and we wouldn’t hesitate recommending the service to others who are thinking of travelling to Japan.
With best wishes,

You were highly recommended to me

Wednesday, June 13th, 2012
Thanks Olivia.  Your assistance has been greatly appreciated. 
For your information – you personally were highly recommended by my cousins who used JTB for bookings last year.

Agent who listens

Friday, June 8th, 2012

Hi Kate,

I just wanted to thank you for emailing me ALL the details as I requested.

It is always refreshing when you get a good wholesaler who listens!

I have passed this all on to my client and hope to get this finalised by Friday. have a good day.

Thanks! Heather

Excellent Itinerary !

Thursday, June 7th, 2012

Dear Clement,

Just a short note to thank You very much for organizing such an excellent itinerary for us at such short notice, for our recent trip to Japan. Our hotels and fast train trips around the country were amazing. Thanks also to Nikki Marsden our travel agent for the past 13 years at Travelscene Elanora Qld. Our very best wishes for a job well done.

Carol & Tony