This just a quick thank you for arranging the trip to Mount Fuji on Thursday 10 March at such late notice (I called you from Sydney airport on March 1 literally just as we were boarding to change the date from the 9th March). We just wanted to let you know that the trip to Mt Fuji was great and we really enjoyed it and will be recommending it to our friends.
It was the last day before the tragic earthquake. We were in Tokyo station (kitchen street) during the earthquake and whilst it was prettry scary we were lucky compared to so many others. I have to say that we were so impressed with and grateful to the Japanese people who helped us and were concerned for our welfare despite their own problems. The way that everyone handled the situation was also very impressive.
We also hope that your family were safe and well
Thank you again Lily
Gary and Michelle
Good morning JTB people
We are now all safely back in Australia and we wish to express our thanks for all the assistance given to us whilst travelling Japan recently. Due to the devastating earthquake and subsequent problems it was necessary for us to change our travel plans.
The service we received from JTB was outstanding- within an hour of cancelling the remainder of our trip to Mt Fuji and Tokyo, JTB guide came to our hotel and assisted us greatly. In consultation with your office and our travel agent in Melbourne all necessary arrangements were made for alternative accommodation and a tour at Hiroshima.
Ms Murai was an excellent guide and we really enjoyed our visit to Shirakawago – complete with lots of snow.
During our trip we have phone calls to JTB, and when alternative arrangements were finalised they forwarded a very detailed fax to our hotel with all the arrangements including train travel that would be required plus location maps – fantastic service.
We would also like to add that Ms Furutani was a wonderful guide at Hiroshima, her knowledge of the area and her friendly manner ensured we had a great day with her. The bus provided and the professional driver added to our enjoyment of the day. We were thrilled with our changed itinerary and the choice of Hiroshima.
There must have been hundreds of travellers in similar positions to ourselves and the volume of work must have been daunting. Everything was handled in such a professional and friendly manner.
We are very, very grateful and thank you all most sincerely. We would appreciate if our thanks could be particularly forwarded to Marie, Ms Murai and Ms Furutani (plus the bus driver).
JTB certainly turned what could have been a worrying time for us trying to find alternative accommodation/tours into a very pleasant and smooth operation.
Our accommodation and tours throughout all our time in Japan was excellent and our tour guides/drivers were freindly, professional and proficient at their jobs – they all certainly knew their area very well and were able to give us a wealth of knowledge. The hotels were of a very high standard and comfortable.
Congratulations on a job well done and sincere thanks to everyone concerned
Ross & Rhonda
Dear Tony and Olivia,
Just wanted to personally thank you for organising the new travel arrangements including a meet and greet at Nagoya Airport.
Without your quick action and understanding of the situation we wouldn’t have been able to have achieved this outcome.
Thanks again for the itinerary and info it was greatly appreciated.
If I could offer one bit of constructive criticism though.
The shuttle system seems to work best from narita-hakuba as our trip home involved shuttle-bus-train-train which as it looks simple on paper with ski gear and luggage (it’s very hard to travel light with ski gear), the trains dont really offer storage for gear as it’s only above head luggage mostly and when it doesnt fit you have to jam it in front of you (we were lucky with bullet train though as there was a spare seat in front of us but I noticed others having to sit in one carriage and leave there other luggage 3 carriages behind unattended). Also the train-train transfer is farely cumbersome too as there is a fair bit of walking involved.
I have travelled a fair bit abroad with backpack and all but you seem to pack differently with ski trips which leads too not walk friendly travel gear.
Reality is that a 5hr shuttle from narita is one journey as opposed to the other and I think it is a smoother transition.
In saying this it has not dejected one bit of my trip and the bullet train was superfun!!!
Thanks again melina and YOU WILL be contacted again.
Good Morning Hideko
Just a short e-mail to let you know that Chris & I had a great time at Hakuba even though we didn’t get a lot of powder snow. All your travel documentation and directions were extremely helpful and it made things very easy to find our way. Both the accommodation at in Tokyo and Hakuba was of a high standard and most impressed with the service at the High Mount Hotel from Joe and the staff.
Nathan, thank you for a terrific 6 days and there’s no doubt that without you, we would still be asleep in the ANA Kyoto. Booking wakeup calls certainly showed your commitment to the task. You also went out of your way to assist us in finding gifts, bars, coffees etc. Thank you for that.